Shipping & Fulfillment

Our Address:

Level 15 HSBC Tower
188 Quay Street
Auckland CBD, Auckland 1010
New Zealand

Aotea Gifts Online endeavours to dispatch orders as quickly as possible. This is usually within three working days of receiving payment confirmation. 

  • Aotea Gifts Online dispatches packages Monday to Friday, except for New Zealand public holidays. 
  • If the product(s) you ordered are out of stock, we will endeavour to complete the order as soon as possible.
    • If the product fulfilment takes longer than a few working days, we will contact you to review options. 

Shipping Costs:

Postage costs vary depending on the weight of your purchase and the destination country. You can view the shipping cost at the "Check Out" section. 

Deliveries within New Zealand

Delivery usually takes three days (sometimes less) within New Zealand. Rural deliveries can take longer.

International Deliveries

Postage costs vary depending on the weight of your purchase and the destination country. You can view your shipping cost and options at the "Check Out" section.

We will endeavour to get the products to you as quickly as possible. 

Feel free to contact our team if you need specific details.

 Around the peak times of Christmas, Easter and the New Years holiday period this can take longer.

Customs and Duty:

Restricted products

Certain products may be restricted or not allowed into some countries. Responsibility for this rests with you as the purchaser. If you are not sure if the items you are purchasing are permitted into a country it is your responsibility to check with the relevant authorities.

The Aotea Wellness Team can provide feedback but do not undertake any responsibility if products are not permitted into a county.  

Parcel unclaimed

In the event that a parcel is unclaimed by a receiver in the recipient country and is returned back to us, we are not obligated to provide a refund. 

We will however provide the option of resending the item(s) with any additional shipping costs incurred resting with the customer(s) concerned.

Customs Duties and Taxes

Countries around the world are regularly updating how international parcels are processed at the border.

For international orders, please note that destination countries may apply customs duties, import taxes (such as VAT), or other regulatory charges upon arrival of your parcel.

These charges are determined by local customs authorities and are not included in your order total at checkout. Responsibility for any such fees lies with the recipient.

As customs regulations vary by country, we are unable to guarantee or control these costs. However, where possible, the team may be able to provide general estimates or guidance as a helpful reference. Please note that any estimates provided are indicative only and should not be considered final or guaranteed.

If you are unsure about potential charges, we recommend checking with your local customs office or reviewing updated guidance on the NZPost Website.

The Aotea Gifts team can provide general guidance where possible, but we are not responsible for any customs-related costs applied to your delivery.

 

For any enquiry regarding our deliveries please Contact Us