Shipping policy

Shipping & Fulfillment

Aotea Wellness endeavours to dispatch orders as quickly as possible. This is usually within two working days of receiving payment confirmation. 

• Aotea Wellness dispatches packages Monday to Friday; except for New Zealand public holidays. 
• If the product(s) you ordered are out of stock, we will endeavour to complete the order as soon as possible.
• If the product fulfilment takes longer than a few days we will contact you to review options. 

Shipping costs

Postage costs vary depending on the weight of your purchase and the destination country. You can view the shipping cost at the "Check Out" section. 

Deliveries within New Zealand

Delivery usually takes three days (sometimes less) within New Zealand. Rural deliveries can take longer.  

International Deliveries

Postage costs vary depending on the weight of your purchase and the destination country. You can view your shipping cost and options at the "Check Out" section.

We work with multiple freight companies such as NZ Post and DHL. This depends on your postage requirements and what is the best way to forward the products to you. These companies have different pricing for different county groupings around the world. 

We will endeavour to get the products to you as quickly as possible. 

Feel free to contact our team if you need specific details

Around the peak times of Christmas, Easter and the New Years holiday period this can take longer

Customs and Duty:

Restricted products

Certain products may be restricted or not allowed into some countries. Responsibility for this rests with you as the purchaser. If you are not sure if the items you are purchasing are permitted into a country it is your responsibility to check with the relevant authorities.

The Aotea Wellness Team can provide feedback but do not undertake any responsibility if products are not permitted into a county.  

Parcel unclaimed

In the event that a parcel is unclaimed by a receiver in the recipient country and is returned back to us, we are not obligated to provide a refund. 

We will however provide the option of resending the item(s) with any additional shipping costs incurred resting with the customer(s) concerned.

Customs Duties and Taxes

The receiver is responsible for payment of any Customs duty, VAT or any other regulatory charges made by the relevant Customs authorities in the destination country. 

The Aotea Wellness Team can provide feedback but do not undertake any responsibility

For any enquiry regarding our deliveries please Contact Us